1. Is your gold jewellery BIS hallmarked?
Yes, all our gold jewellery is BIS hallmarked, certifying the purity and authenticity of the gold as per Indian government standards.
2. Are the diamonds certified?
All diamonds used in our jewellery are certified by internationally recognized laboratories, ensuring verified quality, cut, clarity, and carat weight.
3. How is the jewellery price calculated?
The final price is calculated based on the current gold rate, diamond value, making charges, applicable taxes, and any additional customization, with a complete price breakup shown on the product page.
4. Do you offer customization or made-to-order jewellery?
Yes, we offer custom jewellery services where you can personalize designs, select materials, and create pieces tailored to your preferences.
5. Do you deliver across India?
Yes, we provide secure and insured delivery across India through trusted logistics partners.
6. What payment methods do you accept?
We accept major debit and credit cards, UPI, net banking, and other secure online payment options supported in India.
7. What is your return and exchange policy?
We offer returns and exchanges in accordance with our policy, subject to product condition and eligibility. Detailed terms are available on our Returns and Exchanges page.
8. Do you offer a lifetime buyback or exchange?
Yes, we offer lifetime buyback and exchange on gold jewellery as per prevailing policies and market rates at the time of exchange.
9. How long does delivery take?
Delivery timelines vary by product type and location. Ready-to-ship items typically take 5–10 business days, while customized orders may take longer.
10. Is it safe to buy jewellery online from your website?
Yes, our website uses secure payment gateways and encryption protocols to ensure safe transactions and protect customer information.